General Troubleshooting: Fixing Software Errors in PairTrade Finder®

General Troubleshooting: Fixing Software Errors in PairTrade Finder®

General Rules for Reporting Issues and Errors.

If you are unsure of how to get started installing, activating and beginning to use PairTrade Finder, we highly recommend that you follow our Tutorial videos, User Manual and Video Training Course here:
Tutorial Videos: www.pairtradefinder.com/gettingstartedptfpro.php
Video Course: www.pairtradefinder.com/videocourse.php
UserManual: https://pairtradefinder.com/downloads/PTF%20PRO%20v20%20User%20Manual%20July%202019%20FINAL2.pdf

No software is perfect, and while we strive to extensively test all aspects of our software, the fact that it operates client-side means that some user system configurations may produce issues or errors.

In case you have encountered an unexpected behaviour it is recommended you enable the logs that captures errors. You can do it from the System Preferences button on the upper toolbar. Once there, please enable the ones that says enable Yahoo logging etc.







If possible try re-creating the scenario of the issue and capture and send us a screenshot of the error. This procedure will help capture the issue in the respective log files. You can find these files at the location Documents/PairTradeFinder folder. We would request you to send us an email at support@pairtradefinder.com with the screenshot(s) and all the files from that directory that are ending with .log (eg. errorLog.log) This will help us to debug and look into the reason as to why the issue happened. 

Screenshots can be easily captured using the Windows Snipping Tool.  Just type Snipping Tool in the lower left prompt box and you will be able to open and use this tool.


Thanks for your patience and assistance in getting us the information we need to sort out your issue as quickly as possible.